Our Brand & Commitment
What is Zorentis and what do you stand for?
Zorentis exists to protect the bond between dogs and their owners. Our mission is to deliver smart, reliable tracking solutions that help prevent the heartbreak of a lost dog. We’re committed to peace of mind, top-tier service, and creating products that dog owners can genuinely rely on.
Are you a UK-based company?
Yes, Zorentis is proudly focused on the UK market. Our store is tailored specifically for UK dog owners, with localized customer support and shipping logistics built around providing fast, reliable service to every region in the country.
Why should I trust Zorentis over other GPS trackers?
Zorentis was created specifically for dog owners, not as a generic tech gadget. Our products are tested, dependable, and backed by real customer feedback. We value transparency, ongoing innovation, and delivering a tracker that performs when it matters most: in real-world situations.
How do you ensure customer satisfaction?
Customer satisfaction is our top priority. From quality assurance to fast customer support and a 30-day money-back guarantee, we aim to provide a worry-free experience. We also use ongoing customer feedback to continuously improve our products and service.
Product & Quality
Is the WagTag suitable for all dog sizes?
Yes, the WagTag is lightweight, compact, and fits comfortably on any standard collar. Whether you have a small terrier or a large shepherd, the device stays secure and unobtrusive while delivering accurate location tracking.
Is it waterproof and durable?
Absolutely. The WagTag is fully waterproof (IP67 rated) and designed to handle mud, rain, and energetic play. Its tough build and shock-resistant casing ensure it performs reliably no matter how adventurous your dog gets.
What features does the WagTag include?
WagTag includes real-time GPS tracking, escape alerts, geofencing, location history, and mobile app syncing. It’s designed for maximum safety and simplicity, letting you check your dog’s location anytime, receive alerts instantly, and ensure your pet is always within reach.
How long does the battery last?
The battery lasts between 3–10 days on a full charge, depending on usage. It charges quickly and includes power-saving technology to extend performance. Our app also alerts you when it’s time to recharge, so you’re never caught off guard.
Ordering & Shipping
How long does shipping take?
All UK orders are processed within 1-3 business days and typically arrive within 7–10 days. You'll receive tracking details via email once your order is shipped, so you can monitor progress in real time until delivery.
Where do you ship from?
We use UK-aligned fulfilment partners to ensure reliable, tracked delivery across the UK. This helps reduce wait times, minimize delivery issues, and provide our customers with fast, consistent service.
Do you ship internationally?
Yes! We proudly ship to customers worldwide. International delivery times vary depending on the destination, and shipping costs will be calculated at checkout. Any applicable customs fees or import duties are the responsibility of the buyer.
How can I track my order?
Once you have made your purchase, you will receive a confirmation email with a tracking number included. Simply insert your tracking number into our dedicated 'Track Your Order' page on our website for full info on your order.
Returns & Refunds
How do I request a return?
We make returns simple! If you’re not satisfied with your purchase, contact our customer support team within 30 days of receiving your order. We’ll provide easy return instructions and guide you through the process.
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, simply return the item in its original condition within 30 days for a full refund, no questions asked.
Do you offer refunds for damaged or faulty items?
Yes. If your item arrives damaged, defective, or isn’t working properly, we’ll replace it or offer a full refund. We stand behind our quality and will make it right if something goes wrong.
Are return shipping costs covered?
If the return is due to a fault or error on our part, we cover all return shipping. For change-of-mind returns, customers are responsible for the return postage. We’ll always be transparent about next steps.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select digital wallets.
Is my payment information secure?
Absolutely! We use advanced encryption technology and work with secure payment gateways to protect your personal and financial information. Your data is never stored or shared with third parties.
Do you offer buy now, pay later options?
We are working on offering Klarna and Clearpay integration soon. These flexible payment options will allow you to split your purchase into manageable payments with zero interest.
Are there any hidden fees?
Never. All pricing, including subscription plans, is clearly shown at checkout. We don’t believe in surprise charges or hidden terms, everything is transparent and straightforward before you confirm your order.
Customer Support & Policies
How can I contact customer support?
Our customer service team is here to help! You can contact us via email at info@zorentis.com
What are your customer service hours?
Our support team is available 8am to 8pm Mon - Fri BST. We aim to respond to all inquiries within 24 hours on business days.
What if I have an issue after purchasing?
We’re here to help with anything, whether it’s technical guidance, replacement, or warranty support. If something isn’t right, just reach out. Our team is trained to resolve problems quickly and fairly.
Where can I find your terms and policies?
All of our store policies including privacy policy, terms of service, returns policy, and data protection, they are clearly listed at the bottom of our website. You can review them at any time.