Our Brand & Commitment
What is Zorentis?
Zorentis is a brand dedicated to providing high-quality, affordable products that make everyday life easier for busy families. We specialize in innovative home cleaning solutions and smart kitchen gadgets that save time and improve convenience, all backed by our commitment to customer satisfaction and durable, reliable performance.
What makes Zorentis different from other brands?
Unlike mass-market brands that prioritize quantity over quality, Zorentis is all about handpicked, high-performing products that truly make a difference. We believe in affordable excellence, meaning you get premium, tested, and reliable solutions without the inflated price tag. Plus, our commitment to customer satisfaction and real-world practicality sets us apart.
What is Zorentis’ mission?
Our mission is simple: help busy people reclaim their time with products that work better, last longer, and simplify daily tasks. We believe that small changes create big impacts, and every product we offer is designed to make your routine smoother, faster, and stress-free.
How does Zorentis ensure product quality?
We don’t just sell products—we stand behind them. Every item goes through strict quality control testing to ensure it meets our high standards for durability, efficiency, and ease of use. If it doesn’t pass our tests, it doesn’t make it to you. That’s our promise.
Product & Quality
Are Zorentis products safe to use?
Safety is a top priority for us. All of our products are designed and tested to meet strict safety standards, and we ensure they are made from non-toxic, BPA-free, and child-safe materials whenever possible. You can feel confident that when you use our products, you are getting a safe, reliable experience for your family and home.
How long do Zorentis products last?
Our products are engineered for long-term use, built with high-quality materials that stand up to daily wear and tear. Unlike cheaply made alternatives, Zorentis products are designed to maintain their performance and durability over time, so you get real value from every purchase. With proper care, they’ll serve you well for years.
Do Zorentis products come with a warranty?
Yes! We’re so confident in our quality that we offer warranties on select products. If you ever experience an issue, our dedicated customer support team is here to make it right—whether that means a replacement, repair, or refund. At Zorentis, your satisfaction is our priority.
What materials are used in Zorentis products?
We carefully select premium, high-grade materials that are designed for strength, longevity, and safety. Many of our products are made from BPA-free, non-toxic, and eco-friendly materials to ensure both performance and sustainability. When you buy from Zorentis, you're investing in reliable, well-crafted products that truly deliver.
Ordering & Shipping
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package directly on our website or through the carrier’s tracking system. If you have any trouble, our customer support team is always ready to assist.
How long does shipping take?
Shipping times vary based on your location and the shipping method chosen at checkout. Standard shipping typically takes 7-10 business days, while expedited options are available for faster delivery.
Do you offer international shipping?
Yes! We proudly ship to customers worldwide. International delivery times vary depending on the destination, and shipping costs will be calculated at checkout. Any applicable customs fees or import duties are the responsibility of the buyer.
What happens if my package is lost or delayed?
If your package is lost, delayed, or hasn’t arrived within the expected timeframe, please contact us immediately. We will work with the shipping carrier to locate your package or send a replacement if necessary. Your satisfaction is our priority!
Returns & Refunds
How do I initiate a return?
We make returns simple! If you’re not satisfied with your purchase, contact our customer support team within 14 days of receiving your order. We’ll provide easy return instructions and guide you through the process.
How long does it take to process a refund?
Once we receive your returned item, our team will inspect it and process your refund within 3-5 business days. Refunds will be credited to your original payment method. Please note that it may take additional time for your bank or credit card provider to post the refund.
Can I exchange a product instead of returning it?
Yes! If you’d prefer an exchange rather than a refund, we’re happy to help. Just contact us, and we’ll assist you with selecting a replacement item. If the new item has a price difference, we’ll adjust your payment accordingly.
Do you cover return shipping costs?
If the return is due to a defective or incorrect item, we cover the return shipping costs. However, if you’re returning an item for personal preference, the customer is responsible for the return shipping fee.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select digital wallets.
Is my payment information secure?
Absolutely! We use advanced encryption technology and work with secure payment gateways to protect your personal and financial information. Your data is never stored or shared with third parties.
Why was my payment declined?
Payment declines can happen for several reasons, such as incorrect card details, insufficient funds, or security restrictions from your bank. If your payment is declined, we recommend checking your details, contacting your bank, or trying another payment method.
Do you charge extra fees for payments?
No! Zorentis does not charge any additional fees for payments. However, your bank or payment provider may apply transaction or currency conversion fees if applicable.
Customer Support & Policies
How can I contact customer support?
Our customer service team is here to help! You can contact us via email at info@zorentis.com
What are your customer service hours?
Our support team is available 8am to 8pm Mon - Fri BST. We aim to respond to all inquiries within 24 hours on business days.
Do you have a loyalty or rewards program?
We’re working on launching a rewards program for our loyal customers! In the meantime, sign up for our emails to get exclusive discounts, early product access, and special offers.
What is Zorentis’ return policy?
We offer a hassle-free return policy within 14 days of purchase. If you're not satisfied with your order, simply contact our support team, and we’ll guide you through the return process for a refund or exchange.